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Exchanges, Repairs & Product Care

EXCHANGES

Kiki J Designs  accepts unused items in their original condition for store credit within 10 days of purchase on any unworn accessories or Fortune Finds. All returns must be in their original condition. Kiki J Designs  does not accept returns on any custom or sale items. The customer is responsible for all return shipping costs and should send exchanges to:

Kiki J Designs

415 Tilley Road

Gumdale – Brisbane

Australia -QLD-4154

REPAIRS & PRODUCT CARE

Kiki J Designs  will repair items purchased through www.kikijdesigns.com.au at no charge for up to 1 year following purchase (under all reasonable circumstances). For purchases older than 1 year, repairs will be subject to a fee assessed on a case-by-case basis. We will always do our best to repair your Kiki Joias piece. Please contact us (contact@kikijdesigns.com.au) with specific repair request to determine whether the repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.

Kiki J Designs pieces are handmade with care in Brazil and slight variations may exist between pieces. As a result of the handmade nature of leather goods, pieces should be handled with care.